 | Does the voucher have an expiry date? |
| Yes, the voucher has an expiry date of 30 days from the date of redemption request. If it is not used within 30 days it expires and you will lose your points. |
| Are there any documents required when redeeming my gift? |
| Yes, please bring a copy of your id with you to the store in which you are redeeming , along with the sms that includes the voucher number. |
| What if I choose a gift with an amount less than the voucher amount? |
| If you chose a gift with an amount less than the voucher amount, you do not refund the remaining amount.
Example: You have a voucher with EGP 4,000 & you choose a gift that costs EGP 3,500, you will not refund the remaining EGP 500. |
| What is the payment method in case I choose to pay the difference? |
| The payment method depends on the partner. You can pay the difference using the payment method that the store accepts, either cash or credit card. |
| Can I return the gift that I redeemed? |
| You cannot cancel a redeemed voucher and get your points back once you receive your gift. However, you can return/ exchange the gift that you redeemed within 14 days only as per the consumer protection law. This is applicable in case the gift is in the same form as when you bought it. This is settled between you and the partner |
| Can I cancel my redemption request? |
| You may cancel the voucher within 30 days from your redemption request and get your points back by calling your customer service number, provided you did not redeem the voucher at any partner with a gift. After the 30 days, if you did not manage canceling the redemption request you will lose your points. |
|